Shipping policy

ORDER PROCESSING

Please allow [timeframe] to process your order. Expect an email within [timeframe] to let you know your order is on the way!

FLAT RATE SHIPPING  

Orders are generally shipped within [timeframe] using [your shipping provider i.e. UPS delivery standard is 2 - 7 days]. Flat rate shipping fee of [fee] applies to orders shipping  to [locations outside local region]. Optional: We do not ship outside of [your country] at this  time.    

DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates:  Shipping charges for  your order will be calculated and  displayed at checkout.  For simple flat rate shipping:  We offer $X flat rate shipping to [list countries].  You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders  over $75). For multiple shipping options, you can list carrier options, prices, and delivery times  in a table.  

Shipping option  

Estimated delivery time  Price  

Option 1  X to X business days  $X  

Option 2  X to X business days  $X  

 

INTERNATIONAL SHIPPING  

We offer international shipping to the following countries: [list of countries].  If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list  of countries].  

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.  

If you offer multiple international shipping options, you can list them in a table as well. You can  include broader delivery timelines (e.g. 8 to 20 days) for international shipping since  expectations can vary greatly depending on the destination.  

Shipping option  

Estimated delivery time  Price  

Option 1  X to X business days  $X  

Option 2  X to X business days  $X  

Option 3  X to X business days  $X  

Your order may be subject to import duties and taxes (including VAT), which are incurred once  a shipment reaches your destination country. WaterBuzz is not responsible for these charges if they are applied and are your responsibility as the customer.  

REFUNDS,, RETURNS AND EXCHANGES  

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.  In the event that your order arrives damaged in any way, please email us as soon as possible at support@water-buzz.com with your order number and a photo of the item’s condition. We  address these on a case-by-case basis but will try our best to work towards a satisfactory solution.  If you have any further questions, please don't hesitate to contact us at support@water-buzz.com.